Terms of Service

Last updated: July 18, 2026

These Terms of Service (“Terms”) are a legal agreement between you (“you”, “your”, “Customer”, or “Purchaser”) and SiteDocket LLC, a Delaware limited liability company (“SiteDocket”, “we”, “us”, or “our”), governing your access to and use of the SiteDocket website-audit service, portal, APIs, and Related Software (together, the “Service”). SiteDocket is operated by SiteDocket LLC and not by any other company.

Definitions. “You”, “your”, “Customer”, and “Purchaser” mean the individual, person or persons, corporation, company, partnership, organization, or other legal entity that creates an account, purchases or subscribes to the Service, or otherwise uses the Service, together with anyone you permit to access the Service under your account. “Related Software” means the plugins, SDKs, companion or connector code, downloadable tools, scripts, browser or site integrations, and other software we make available as part of, or in connection with, the Service. To “otherwise use” the Service means to access, browse, install, configure, integrate with, download, or interact with the Service or any part of it by any means, whether or not you have created an account, started a trial, or paid a fee.

By creating an account, starting a free trial, purchasing or subscribing to the Service, or otherwise using the Service, you acknowledge that you have read and understood these Terms and you agree to all of the terms listed below. If you do not agree to all of these Terms, do not use the Service.

Authority to bind. If you accept these Terms or use the Service for, or on behalf of, any organization(s) or person(s) — including your employer, a company, a client, or any other individual or entity — you represent and warrant that you have the authority to accept these Terms and to bind each such organization or person to them. In that case, “you”, “your”, and “Customer” refer to and bind both you individually and every organization and person on whose behalf you are agreeing, jointly and severally, all of whom are hereby referred to as “you”.

1. The Service

SiteDocket is a software-as-a-service platform that audits websites for search, technical, performance, conversion, content, security, and AI-search-readiness factors, and provides reports, recommendations, monitoring, and related tools. The specific features, tools, checks, limits, and capabilities available to you depend on your subscription plan or trial and are described at checkout or in your account. We may add, change, improve, remove, or discontinue features, tools, checks, or limits of any plan or trial at any time, and no particular feature is guaranteed to remain available for the life of your subscription. Where a change would materially reduce the core functionality of a paid plan, we will provide reasonable prior notice.

2. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the information you provide, for maintaining the confidentiality of your login credentials and any API keys, and for all activity that occurs under your account. Notify us promptly at support@sitedocket.com of any unauthorized use.

3. Authorized Use of Auditing Tools

You may only audit, scan, crawl, or otherwise test websites and web properties that you own or for which you have explicit authorization from the owner. Using the Service against any website without authorization is strictly prohibited and may violate law. Your use of the Service is also subject to our Acceptable Use Policy, which is incorporated into these Terms.

4. Subscriptions, Trials, and Billing

• Plans. The Service is offered on subscription plans (currently DIYer, Starter, Pro, and Agency), each with its own price and usage limits. Current plans and prices are shown at checkout.
• Free trial. Paid plans may include a free trial period. If you do not cancel before the trial ends, your subscription will begin and your payment method will be charged automatically.
• Auto-renewal. Subscriptions are billed in advance on a recurring (monthly) basis and renew automatically until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method for each renewal.
• Payments. Payments are processed by Stripe, Inc. We do not store your full card details. Your use of Stripe is subject to Stripe’s terms and privacy policy.
• Taxes. Prices are exclusive of taxes unless stated. You are responsible for any applicable taxes other than taxes on our income.
• Price changes. We may change prices or plan features; we will give reasonable prior notice, and changes take effect on your next renewal.
• Cancellation and refunds. You may cancel at any time. Cancellation, refund, and access details are set out in our Refund & Cancellation Policy.
• Lapse and non-renewal. Keeping your subscription active and your payment method current is your responsibility. If your subscription ends, lapses, is cancelled, or is suspended for non-payment, your access to the Service — including audits, monitoring, scheduled tasks, and any client-facing or white-label reporting — may stop or be interrupted. We are not responsible or liable for any consequences of a lapse, cancellation, or failure to renew, including any resulting inability to deliver audits, reports, or results that you have promised, or are contractually obligated to provide, to your own clients or any third party. You are solely responsible for the commitments you make to your clients.

5. Your Content and Data

You retain all rights to the website URLs, audit inputs, connected-account data, and other content you submit (“Customer Data”). You grant us a limited license to host, process, and use Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy. Where you connect third-party accounts (for example, Google Search Console), you authorize us to access data from those accounts on your behalf, within the scope you approve.

6. AI-Assisted Features

Certain features use third-party artificial-intelligence models (including Anthropic’s Claude) to generate summaries, recommendations, action plans, and fix suggestions. AI output may be incomplete, inaccurate, or unsuitable for your situation, and does not constitute professional, legal, security, or financial advice. You are responsible for reviewing and independently verifying any AI-generated output before relying on or acting on it.

7. Intellectual Property

The Service, including its software, design, and content (excluding Customer Data), is owned by us or our licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes. You may not copy, modify, distribute, sell, sublicense, reverse-engineer, or create derivative works of the Service except as permitted by law.

8. Third-Party Services

The Service integrates with third-party services (for example, Google, Stripe, and AI providers). Your use of those services is governed by their own terms, and we are not responsible for third-party services.

9. Service Availability

We aim to keep the Service available and reliable; availability commitments for eligible paid plans are described in our Service Level Agreement. We may modify, suspend, or discontinue features from time to time.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE, ITS AUDITS, SCORES, OR RECOMMENDATIONS WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL DETECT ALL ISSUES OR IMPROVE ANY PARTICULAR RESULT (INCLUDING SEARCH RANKINGS OR SECURITY POSTURE).

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will defend, indemnify, and hold us harmless from any claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your breach of these Terms — including any claim that you audited or scanned a website without authorization.

13. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy, or as needed to protect the Service or other users. On termination, your right to use the Service ends; provisions that by their nature should survive will survive.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice). Your continued use after changes take effect constitutes acceptance.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction and venue of those courts.

16. Contact

Questions about these Terms: support@sitedocket.com.